SHIPPING AND DELIVERY
RETURNS / CHANGES
MAKE AN ORDER
SHIPPING AND DELIVERY
HOW MUCH IS THE SHIPPING?
The shipping costs for the orders will depend on the destination territory, following the following rates:
- Spanisg Territory: Free.
- Balearic Islands: Free.
- EU States:
CAN I COLLECT MY ORDER IN AN SF-URBAN STORE?
Currently we do not have the option to pick up orders in our physical stores.
¿WHAT TRANSPORTATION COMPANY WILL DELIVER MY ORDER?
Orders from SF-URBAN Spain Peninsular and Balearic Islands, Portugal are sent through the transport company CORREOS EXPRESS.
To Canary Islands with E-lOG. To the rest of Europe the shipment is made through the GLS companies.
You will receive an SMS on your mobile phone to communicate all the data of your shipment, possible incidents, and a contact telephone number to arrange an express delivery.
WHEN WILL I RECIVE MY ORDER?
If you place your order before 12.30 noon, we will send it that same day.
In peninsular Spain the delivery will be made in 1 or 2 working days, in the Balearic Islands in 2 or 3 working days and in the Canary Islands for 3 to 4 working days, provided we have material in stock.
Keep in mind that delivery times are calculated on working days (Monday through Friday) and that no deliveries are made on Saturdays, Sundays and holidays. However, before finalizing your order you can see the estimated delivery date of your order.
WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ORDER ARRIVES?
Don't worry, the carrier makes more than one delivery attempt. If the situation repeats again they will contact you by phone to make an appointment. Remember that you can put your work as a delivery address for ease.
WHERE IS MY ORDER?
Through the SF-URBAN website we offer you the possibility to know the status of your shipment in real time. To consult it, you can access order tracking or enter your user profile and access the My Orders section.
In this section you can check the status of your order in the SF-URBAN warehouse, as well as the monitoring of the transport company once it has left our facilities.
If the order has been sent and you do not receive it in time, in that section you can know the phone number of the transport company with which your order has been sent to contact them.
MY PACKAGE STILL HAS NOT ARRIVED, WHAT DO I DO?
If your order is taking longer than indicated when making your purchase, please contact our Customer Service , They will check the location of the package and request a shipment tracking order.
HOW CAN I CANCEL OR MODIFY MY ORDER?
If your order has not yet begun to be personalized or prepared, you can cancel or modify it. To do this, you must contact our Customer Service , clearly indicating what changes you want to make or that you want to cancel.
The time that passes from when you place the order until it is prepared is very short, so you should contact us as soon as possible. We will do our best to make your request, but we cannot guarantee the cancellation or modification of the order.
RETURNS / CHANGES
CAN I CHANGE THE SIZE OF A PRODUCT?
Yes, in addition the first change of size is free (*) (subject to compliance with the conditions described above, as well as those listed in our Guarantees section.
Changes and returns of products and / or used are not accepted unless a manufacturing defect is evident in the product. (*) Valid for Peninsular Spain.
HOW CAN I CHANGE OR RETURN A PRODUCT?
If what you want is to make a change or a return you must follow the following steps:
In the My Orders section, in the menu on the left inside your user account, click on the magnifying glass of the order you wish to change or return. Once you have pressed it, you will see the order information.
Click on the exchange and return link and follow the steps that will be indicated to process it.
Remember that only the first size change of each order is free. If you need a second change, your expenses will be at your expense.
If what you want is a change of product, then you must proceed to its return and make a new purchase with the new product.
DAYS FOR CHANGE AND RIGHTS OF WITHDRAWAL
Sf-urban means return the return of the product or products and its subsequent return of the total amount paid (Right of Withdrawal) The Client has 14 calendar days from the reception of the merchandise to be able to make the return without indication of the reasons.
For the exercise of the right of withdrawal, the Customer must previously inform Sf-Urban by email, send the product (s) or return (together with the instructions and / or documents, possible accessories attached to the product and the withdrawal document properly completed), available here " Withdrawal Form ", specified in the previous point (how can I change or return a product?).
Once the material has been checked and if everything is correct (the items will have to be in the same conditions in which they have been received by the customer), the total amount paid by the customer will be refunded within a period not exceeding 14 calendar days (amount paid for products plus shipping costs, if any).
We will proceed to make said refund using the same payment method used by the customer. The return costs when using the right of withdrawal are borne by the customer. Note: Do not return without having previously contacted our customer service.
HOW DO I RECEIVE THE MONEY FROM MY RETURN?
When we receive the return package, we will refund the amount within a maximum period of 10 days. The return will be made in the same form of payment that you used in the purchase, that is:
- If you have paid by credit card you will receive a credit to the account associated with that card that you can check in the statement of the same. The payment settlement date will depend on your bank.
- If you have paid through PayPal, you will be credited to your PayPal account.
- If you have paid with cash on delivery, you must provide us with an account number so that we can make an account deposit
If you have questions or concerns about your return, contact our Customer Service and they will help you.
PLACE AN ORDER
How can I buy?
Buying at SF URBAN is very simple and consists of 4 steps.
1. Select the products you want to buy by entering the product sheet of each item. Choose your size and click the add to cart button.
2. Once you have added all the products to the shopping cart you just have to confirm the order.
3. If you are already registered on the web you must identify yourself. If you are a new user you must register here . It is important that when registering you correctly fill in all the mandatory fields such as your personal data, telephone and information etc. This information is totally private and in no case is transferred to third parties.
4. Once you confirm your information, the next step is to make the payment. In Fútbol Emotion we offer you different secure payment methods such as PayPal, credit card, cash on delivery, etc. You can check the detailed information of each of them here .
Once the purchase is finished you will receive an email with your order and from your user profile you can track it in real time.
How can I pay for my order?
In SF-URBAN we offer you different ways to make your payment so you don't run out of your order. We explain each one of them:
Buy now, pay later. Make your purchases with total confidence. Buy now and pay for it when you verify your order, up to 7 days after shipping. No added cost. Service managed by SeQura
Flexible payment Divide the payment into 3, 6 or 12 monthly payments. For only a fixed cost per month. You can modify or complete the payment whenever you want without penalties. Service managed by SeQura
Payment by credit card guarantees a simple and secure payment method. We accept payment via MasterCard and Visa.
The amount will be charged to your credit card immediately.
Your credit card information will be transferred encrypted, using SSL technology. Thanks to this high level of security, payment by credit card in SF-URBAN is very safe.
PayPal is the way to pay online from your debit card, credit card or bank account, through a secure service that stores your financial information and is never shared with the seller.
The advantage of this service is that you will not have to enter the details of your card or your bank account to pay. You will only need your email address and password.
You can choose the method of payment on delivery, YOU HAVE A COMMISSION OF 2.5% OF THE TOTAL PURCHASE!
Our transport company will deliver your order to the address you provided during registration. Therefore, it is very important that you verify the accuracy of it.
Before confirming your order, you can recheck and edit the delivery address information, if necessary. Make sure you have all the necessary information for the delivery of the order (portal, stair number, floor, etc.). This form of payment may not apply to your order.
Important : at the time of delivery it is necessary to have prepared the exact amount of the purchase, the carrier may not have change!