SHIPPING AND BETWEEN
REALIZE A PAID
INVINE AND BETWEEN
WHAT'S THE MATTER?
Shipping costs for orders will depend on the destination territory, following the following rates:
- National Peninsular Territory: 3.00 €.
- Balearic Islands: 3.00 €.
- Andorra, Ceuta and Melilla: Currently we do not send these destinations.
- Envios FREEhigher than 100 euros.
CAN I GET MY MONEY IN A SF-URBAN?
The shipping method is currently availablepick up shop to collect your orders in our physical stores.
WHAT KIND OF TRANSPORT WILL MY LOSS BE?
The orders of SF-URBAN Spain Peninsular and Balearic Islands, Portugal are sent through the transport company CORREOS EXPRESS.
You will receive an SMS on your mobile phone to communicate all the data on your shipment, possible incidents, and a contact phone to arrange an urgent delivery.
WHEN I GET MY PID?
If you place your order before 12.30 a.m., we will send it that same day.
The delivery will take place in Spain on 1 or 2 working days, in the Balearic Islands on 2 or 3 working days, provided we have material in stock.
Please note that delivery times are computed on working days (Mondays to Friday) and that no deliveries are made on Saturdays, Sundays and holidays.
However, before the end of your order you can see the estimated delivery date of your order.
WHAT IF I'M NOT HOME WHEN I GET MY LOSS?
Don't worry, the carrier makes more than one attempt to deliver. If the situation is repeated again, they will contact you by phone to arrange an appointment. Remember that you can put your job as a delivery address for greater ease.
WHERE'S MY PAID?
Through the SF-URBAN website we offer you the possibility to know the status of your shipment in real time. To consult, you can accessorder tracking or enter your user profile and access the section My Orders.
In this section you can check the status of your order at the warehouse SF-URBANas well as the tracking of the transport company once it has left our facilities.
If the order has been sent and you do not receive it in time, in that section you can know the phone of the transport company with which your order has been sent for you to contact them.
MY AUS PAQUETE HASN'T HIT, WHAT'S UP?
If your order is taking longer than indicated when making your purchase, please contact ourCustomer Service , Check the location of the package and request a shipping tracking order.
HOW COULD I EVEN CHANGE MY LOSS?
If your order has not yet begun to be personalized or prepared, you can cancel or modify it. To do this, you must contact our Customer Serviceclearly indicating what changes you want to make or you want to cancel it.
The time that passes from the time you place the order until it is prepared is very short, so you must contact us as soon as possible. We will do our best to make your request, but we cannot guarantee the cancellation or modification of the order.
REVOLUTIONS / CHANGES
IS THERE ANY WAY TO CHANGE THE END OF A JOB?
If, in addition, the first size change is free (*) (subject to compliance with the above conditions as well as those listed in our Warranty section.
No changes or returns of products and/or used unless a manufacturing defect is evident in the product.
(*) Valid for Spain Peninsular.
HOW COULD I CHANGE OR TURN A PRODUCT?
If you intend to make a change or return, follow the following steps:
In the Mis Pedidos section, in the menu on the left within your user account, click on the magnifying glass of the order you want to change or return. Once you've pressed it, you'll see the order information.
Click on the changes and returns link and follow the steps that will be indicated to process it.
Remember that only the first size change of each order is free. If you need a second change, your expenses will run on your own.
If what you want is a product change, then you must proceed to your return and make a new purchase with the new product.
DIAS FOR CAMBIO AND RESEARCH RIGHTS
Sf-urban understands the return of the product or products and its subsequent return of the total amount paid (Distance Rights)
The Customer has 14 natural days from the receipt of the goods to be able to return without indication of the reasons. For the exercise of the right of withdrawal, the Customer must previously inform Sf-Urban by e-mail, send the product/s to return along with the intructions and/or documents, possible accessories attached to the product. (how can i change or return a product?).
Once you have checked the material and if everything is correct (the items will have to be in the same conditions in which they have been received by the customer), the total amount paid by the customer will be refunded within a period not exceeding 14 calendar days ( amount paid for the products plus shipping costs, if any). We will proceed to refund using the same means of payment used by the customer.
Refund costs when using the right of withdrawal are borne by the customer.
Note: Do not return without having previously contacted our customer service.
HOW DO I GET THE MONEY FROM MY RETURN?
When we receive the return package, we will refund the amount within 10 days. The refund will be made in the same form of payment you have used in the purchase, that is:
- If you have paid with credit card, you will receive a note in the account associated with that card that you will be able to check in the excerpt. The date of settlement of the payment will depend on your banking entity.
- If you have paid through PayPal, you will be paid a subscription on your PayPal account.
- If you have paid with counter-refund , you will have to indicate an account number for us to make an account income
If you have questions or doubts about your return contact our Customer Service and help you.
REALIZE A PAID
How can I buy?
Buy at SF URBAN is very simple and consists of 4 steps.
1. Select the products you want to buy by entering the product sheet of each item. Choose your size and click the add button to the basket.
2. Once you have added all the products to the shopping cart you just have to confirm the order.
3. If you're already registered on the web, you must identify yourself. If you are a new user you must register here. It is important that when registering you correctly fill all required fields such as your personal data, phone and information etc. This information is completely private and in no case is given to third parties.
4. Once you confirm your data the next step is to make the payment. In Football Emotion we offer you different forms of secure payment such as PayPal, credit card, counter refund, etc. You can consult the detailed information of each of them here.
Once the purchase is finished you will receive an email with your order and from youruser profile you can track it in real time.
How can I pay my order?
In SF-URBAN we offer you different ways to make your payment so that you do not stay without your order. We explain each of them:
Buy now, pay later. Make your purchases with total confidence. Buy now and pay when you check your order, up to 7 days after shipping. No added cost. Service managed byKlarna.
Flexible payment. Divide the payment in 3, 6 or 12 monthly. For only a fixed cost per month. You can modify or complete the payment when you want without penalty. Service managed byKlarna.
Credit card payment guarantees you a simple and secure payment form. We accept payment via MasterCard and Visa.
The amount will be charged on your credit card immediately.
Your credit card information will be transferred encrypted, using SSL technology. Thanks to this high level of security, the credit card payment in SF-URBAN is very safe.
PayPal is the way to pay online from your debit card, credit card or bank account, through a secure service that stores your financial information and is never shared with the seller.
The advantage of this service is that you will not have to enter the details of your card or your bank account to pay. You will only need your email address and password.
You can choose the payment method against refund, it has a €2.50!
Our shipping company will deliver your order in the address you have provided during the registration. Therefore, it is very important that you verify the accuracy of it.
Before confirming your order, you can recheck and edit the delivery address information if necessary. Make sure there is all the information necessary for the delivery of the order (portal, ladder number, floor, etc.). This form of payment may not apply to your order.
Important: at the time of delivery you need to have prepared the exact amount of the purchase, the carrier may not have change!