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As a general rule, packages are sent within 24 hours after receipt of payment, through CorreosExpress in Spain and ASM & GLS European level, with tracking number and delivery with signature. If you prefer Express delivery through CorreosExpress24h, an additional charge will apply. Contact us before requesting this option. Whatever form of delivery you choose, we will provide you with a link so you can track your order online. Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package or the selected shipping method. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are responsible for the damage that your package may suffer after shipment, we do everything possible to protect all fragile items. The boxes are large and your items will be well protected.
All the products supplied by sf-urban come from official suppliers and they are covered by the manufacturer's guarantees. You can send back any product within 15 days of receiving it to obtain a refund or replacement of that product or to change it for a different size / color / product.
In all cases, the products returned must be in its original condition, which includes any type of package. For example shoes or boots must be returned together with the box corresponding to them. All goods will be inspected upon receipt at the warehouse. Please be sure to send the product and its box in a suitable way to prevent any damage to the product or its box.
Unfortunately, we do not offer a free return service. However, if you return a product for a replacement for another product or size, we will send you a replacement for free. The company will reimburse you the monetary value of the merchandise returned at the same price for which they were purchased by you. Any refund will only cover the cost of the goods, since we can not refund shipping costs unless the product has been sent by mistake.
If you want to return any product to change it or for a refund , please send all products in the original package through a shipping service of your choice. Please understand that we can not receive packages marked as "destination charge" or "recipient charge". Please keep the shipping receipt or the number to locate the package you have sent, so that you can follow up in case the shipment is delayed or lost.
We suggest you use a secure shipping method and / or certificate to return the products. Since sf-urban will not be responsible for lost or delayed products or merchandise in transit back to us.